• Account Management
• Security of Your Details on the Internet
• Subscription Prices
• Basis for Order
• Renewal Advice
• Additional Services
• Prepayment of Subscriptions
• Invoice Basis and Frequency
• Invoice Payment
• Electronic Commerce

Account Management
Each customer is assigned a dedicated Customer Service Officer to manage the subscription collection in our care. In addition, each Customer Service Officer has a designated back up.

Under specific contract conditions, the Customer Services team makes site visits to progress contract commitments and develop new opportunities in conjunction with the customer.

Security of Your Details on the Internet
We recommend the use of the Secure Server mode if you are using Netscape, Ms Internet Explorer or any browser that supports secure transactions. We can take no responsibility for the safety of your transmission.

Subscription Prices
Subscription prices are based on the published price, plus DA's service fee, plus GST. For overseas titles the currency is converted using the exchange rates declared by the major banks on the date of invoice.

Basis for Order
DA will accept orders on the basis of either standing order (supply until advised to cancel) or annual renewal. DA does not place a time limit on Backset acquisitions, availability will depend on the publisher concerned.

Renewal Advice
DA issues annual renewal lists for the customer's collection in our care. Customers may also select to have a price trends report providing details by title on price movements over a three year period by publisher and currency.

Additional Services
DA offers overseas consolidation, accessioning and end processing services at additional cost to the published subscription price.

Prepayment of Subscriptions
DA will accept advance payment of subscriptions , which will be placed on deposit pending official invoices being rendered.

Invoice Basis and Frequency
Customers can select from two invoicing options:
a)firm pricing or,
b) firm and estimated.

The frequency of invoicing can be selected to meet individual customer requirements as follows:
a)weekly
b) monthly, or
c) quarterly.

Invoice Payment
Invoice payment is required 30 days from date of invoice.

Electronic Commerce
DA is able to transact orders, claims and invoices electronically depending on the library system being used, at no extra charge.